Call Centre Agent
M-KOPA · Kisumu, Kenya
About the role
Join M-KOPA as a Call Centre Agent in Kisumu and do meaningful work alongside a small, sharp team.
Job description
M-KOPA is hiring a Call Centre Agent to join the team in Kisumu, Kenya. We're a growing organisation in our space and the next person in this seat will help us scale how we serve customers across the region.
You'll join a small, high-trust team where the work changes week to week. We hire generalists who can pick up an open problem, define the approach, and ship without a lot of supervision.
This role is fully remote. You'll partner closely with colleagues across the business and our customers and report into the relevant team lead. We move fast, give people real ownership, and keep the bureaucracy low — if that sounds like the kind of environment you do your best work in, we'd love to hear from you.
What you'll do
- Take open-ended problems and drive them to a clear, shippable outcome.
- Communicate progress and blockers proactively without being prompted.
- Document what you do so the team can build on it later.
- Help colleagues across functions when the work spills over the org chart.
- Spot inefficiencies in how we work and fix them rather than just complain about them.
- Continually raise the bar on quality through what you ship and how you behave.
What you'll need
- 2+ years of relevant professional experience.
- Strong written and verbal English; you can run a meeting and write a clean update.
- A bias to action — you would rather get something out and iterate than wait for permission.
- High personal standards on quality and follow-through.
- Genuine interest in what we do and the customers we serve.
Perks & benefits
- Pension or retirement contributions matched up to 7%
- Annual learning budget you can spend on courses, books, or conferences
- Stock options or equity grants tied to company performance
- Wellness budget covering gym membership, therapy, or coaching
- Clear progression framework reviewed every six months